Before / After bullets
- Before: Legacy Process Builder with frequent failures. After: rebuilt in Flow with fault paths and retries → incidents −68%.
- Before: Donor duplicates across imports. After: matching/dedup rules + address standardization → dupes −72%.
- Before: Ad‑hoc campaign reports. After: ROI dashboard (GAU, soft credits) → exec decisions in weekly cadence.
- Before: Manual gift entry. After: streamlined page layouts + shortcuts → entry time −43%.
State baseline → action → result with numbers. Tie outcomes to donor operations and fundraising efficiency.
FAQs
Certifications vs. experience — what matters more?
Certs (Administrator, App Builder) help pass screens, but quantified outcomes matter more: fewer duplicates, faster gift entry, better campaign ROI, cleaner GAU allocations.
Can volunteer projects count?
Yes. Volunteer NPSP work with measurable impact (e.g., −60% duplicates, +25% report adoption) is strong evidence. Clearly label as volunteer/contract.
How do I document sandbox → prod changes?
Mention change sets or DevOps Center, test coverage, UAT sign‑off, and a rollback plan. Include profiles/permission sets updates and training notes.
How do I make outcomes measurable?
Track baseline metrics (duplicates, entry time, error rate, adoption). After changes, report absolute deltas and the time window, and link dashboards when public.
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